Shipping Policy

Shipping Address

We currently only provide shipping within Malaysia (Peninsular Malaysia, Sabah and Sarawak.)

We will ship to addresses provided in the billing address or shipping address during your purchase. Please ensure that correct address and reachable phone number are provided when completing your order.

We shall not be liable to any losses or damages in the event of an incorrect shipping address or unreachable phone number is provided.

Please note that, the shipment delivery lead time and self pick-up lead time will start on the next working day after your purchase.

Shipping Time

Peninsular Malaysia it usually takes between 3-7 working days* (Monday to Friday) for goods to arrive at your destination. The shipment will be ship out during office hours between 10:30am – 8:00pm

*Subject to limitation of courier service. In the event of holiday or sale event or natural disaster, the delivery might be delayed

East Malaysia it usually takes between 6-9 working days* (Monday to Friday) for goods to arrive at your destination. The shipment will be ship out during office hours between 10:30am – 8:00pm

*Subject to limitation of courier service. In the event of holiday or sale event or natural disaster, the delivery might be delayed

Pre-order item not be able to guarantee the estimated shipping date. We will ship out the pre-order item when it arrived

*Due to festive season (eg. Christmas, Chinese New Year & Hari Raya), online orders received are not guaranteed to arrive on time. The delay may be due to cut off date set by our third party courier service provider or overcapacity. 

*We does not accept responsibility for delivery failures or delays caused by our third party delivery courier service providers.

Loss of Goods

Every parcel delivered held a risk of being misplaced or damaged. It is strongly recommended to purchase additional insurance coverage especially for high-risk products as each parcel only has a basic coverage. In the event of such cases, we will not be responsible for lost or damaged packages during the shipping process.

*Insurance was provided by Third party courier company

If your tracking shows that your package has been delivered, it is advisable to check with your neighbours and family members to confirm if they have receive the item on behalf. Risk of loss will be passed to customer once the item was delivered.

Tracking Number

Once we processed the order, you will receive a tracking number. or you may also visit http://www.gdexpress.com/malaysia/e-tracking once the tracking number was provided.