Warranty and Exchange Policy

Exchange Policy

  • One to One Exchange is applicable for online transaction within 14 Days (subject to stock availability )
  • One to One Exchange is entitled for products with a manufacturer’s defect
  • Packaging of the product must in good condition (including its content)
  • Customer need to contact us within 14 Days from the date of invoice
  • Product must accompanied with original receipt
  • Certain products are not available for One to One Exchange such as LAPTOPS, DESKTOP, INK CATRIDGES ,TONER, PRINTER, HARDISK, and need to send to manufacturer’s service center for warranty

Warranty Policy

  • Goods sold are not refundable
  • We will provide warranty service for delivery to (and from) the manufacturer’s Service Centre based on supplier/principal’s given period – 1,3 or 6 months, 1 year, or more than 1 year. For item more than 1 year, we will cover warranty service for 1st year only. After 1st year, warranty handling fee will be charged.  
  • Customer needs to send the product to any of our retail outlets to claim warranty at his/her own cost
  • For exchange or warranty purposes, customer needs to email. Please include the following details in the email – Invoice No, Name, Contact No, Product to exchange, Faulty Reason.
  • The products warranty period will be according to the Invoice issued date.
  • Customer can also opt to walk-in to any of our outlets for exchange or warranty services
  • You are required to bring along the invoice for verification purposes
  • Most of our products came with manufacturer warranty, you can directly contact the manufacturer or service centre for details relating to the available manufacturer’s warranty.